I needed to schedule with Dr. Steven Kiss for this annoying knee pain that wouldn’t quit. Here’s exactly how I did it step by step.
The Starting Point
First I googled “Dr Steven Kiss orthopedic”. Tons of clinics popped up but I couldn’t tell which one he actually works at now. Found three different hospital websites listing him – total mess.
The Phone Call Disaster
Next morning I called what looked like his main clinic number around 9AM. Got stuck in phone tree hell – pressed 3 for appointments, then 2 for specialists, then got disconnected. Called back immediately, waited on hold for 15 minutes listening to awful elevator music.
- Attempt 1: Receptionist said “He only takes new patients on Thursdays” and hung up before I could ask anything
- Attempt 2: Different person told me they were booked solid for 3 months
- Attempt 3: They transferred me to voicemail that was full
The Online Hack
After lunch I got smarter. Found their patient portal but couldn’t remember my login. Used the “forgot password” like four times before getting in.
Scrolled through available slots – nothing for Dr. Kiss. Almost gave up when I spotted the magic trick: changed filter from “next 30 days” to “next 90 days”. Suddenly saw two Thursday morning slots popped up like winning lottery tickets.
The Final Stretch
Clicked the 10:15AM slot on November 7th faster than my cat pounces on laser dots. Filled out those stupid medical history forms that asked the same thing five different ways. Got the confirmation email while I was still typing my allergies.
Whole process took three hours total but I got it done. Moral of the story? Don’t trust phone people – the online calendar shows way more openings than they tell you about over the phone. Saved me waiting until next spring.
